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Frequently Asked Questions

FAQ Topics

General

Q Is there a minimum order value?
Q Does your prices include Vat?
Q Will I get an order confirmation?
Q Will I get an invoice for vat purposes?
Q Will I have to pay for delivery?
Q Can I have more than one delivery address?
Q What do you suggest if I am not at home during the day?
Q Who will deliver my order?
Q Can I cancel an order?
Q How long do I have to return the goods?
Q What happens if I cannot return the goods within this 14 days?
Q Any exceptions to this?
Q How do I go about arranging a return?
Q Will I need a returns number?
Q Who is responsible for arranging the return?
Q When can I expect to receive a refund?
Q What do I do if I am short delivered or the goods arrive damaged?
Q What is the procedure for goods that prove to be faulty?
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